Slack seems to be having points for some folks, with stories coming in of customers who can’t connect with the service, obtain errors when making an attempt to ship messages, and may’t even entry Slack’s web site. The difficulty doesn’t seem to have an effect on everybody, and Slack hasn’t gone so far as calling it an outage on its standing web page. The variations in experiences pointed to a doable routing concern or the much more possible wrongdoer, DNS (it’s at all times DNS).
At 3:50PM ET, Slack confirmed what we suspected and what others had already found out — it was DNS.
A few of my co-workers have had points in the present day, whereas it’s working nice for others (together with, sadly, me). It’s unclear how widespread the problems are — DownDetector solely reveals a thousand or so stories.
The corporate says it’s engaged on a repair for the problem, however the incident report web page says it’s been ongoing since round 12:30PM ET, or 9:30AM PT.
In case you’re nonetheless having bother connecting, then both you or your ISP could must flush your cached DNS data. One strategy to get linked in case your ISP’s data hasn’t been up to date is to make use of alternate DNS servers, like Google’s ( 188.8.131.52 and eight.8.4.4) or Cloudflare.
We’re conscious of connectivity points associated to DNS which might be impacting a small subset of customers. This concern was brought on by our personal change and never associated to any third-party DNS software program and companies. As a way to resolve this quicker, your ISP (Web Service Supplier) might want to flush their DNS report for slack.com. Please attain out to your networking crew to offer them with this data.
We anticipate all prospects’ connectivity points to be resolved inside the subsequent 24 hours. We all know how essential it’s for folks to remain linked and we apologize for this disruption.
If all that fails, possibly it’s the universe telling you to take a stroll or prepare dinner your self one thing good. When the chat app finally comes again, it’ll in all probability accomplish that in a little bit of a wave — you may simply inform your boss that it got here again a little bit later for you and that you simply had been actually making an attempt to message them about that draft, sincere.